Slow backup performance:
If you have more than 7000+ calls in your call log you may experience slower than normal initial backup speeds. To shorten initial backup, purge excess calls in your call log.

Email verification needs to occur within 7 days:
Once registered for Palm backup, you will receive an activation email. You must click the included link within seven days.

Restore failure due to incorrect time set on device:
If your network date and time preferences are not set to automatically detect network settings and the displayed date is more than 90 days in the past, you will not be able to use the application.

Unsuccessful backup:
Backup may fail on occasion due to network connectivity issues or sporadic server issues. If this happens, your backup will be performed at the next scheduled time.

Microsoft® Exchange ActiveSync® (EAS) users will not be able to backup calendar and contacts:
Calendar and contacts are not backed up for EAS users, even if the EAS account is deleted. Users will need to hard reset their device after deleting EAS in order to backup contacts and calendar. If you are an EAS user, please use HotSync to backup your contacts and calendar.

¹Within wireless coverage area only. Requires data and text messaging service from a mobile service provider at an additional cost. Data backup is limited to Contacts, Calendar, Memos, Tasks, bookmarks, speed dials, and call log. Calendar and Contacts do not backup if device is configured for wireless synchronization with Microsoft Exchange Server using Microsoft ActiveSync®. Data backup is still in beta development, and therefore your data may be lost, may not be recoverable, and Palm may not be able to migrate your user data to the commercial service at the conclusion of the beta development stage. Combine Palm backup service with regular desktop synchronizations for additional protection. For complete terms and conditions, go here.

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